Be on the frontline, helping our customers when they need it the most.
Working as a customer service advisor, your duties will include receiving and processing telephone orders, transfers, refunds and order queries from customers and responding to correspondence via email and Live Chat, communicating with our suppliers and internal departments, and accurate record keeping and complaint resolution.
The successful applicants must be able to demonstrate the ability to work under pressure and to be a team player; possess excellent verbal, written and interpersonal skills, demonstrate the ability to listen to customer objections, analyse problems and be able to manage multiple tasks.
Previous experience of a customer services role would be advantageous but not essential.
The hours of work will be flexible between 8am and 8pm Monday to Friday and 9am to 5.30pm weekends.
Location: Clare Hall, St Ives, Cambridgeshire
Salary – £7.50 and £8.50 per hour depending on working hours and experience.